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The Importance of responding in social media

Focus Friday: The importance of responding in social media

May 14, 2011 by Aaron 15 Comments

In today’s focus Friday, we look at the importance of responding to tweets. Depending on the industry you're in, some tweets require quicker or faster responds. According to eezeer, 85.9% of tweets to airlines are customer service related, therefore if you’re not responding, chances are you’re losing your customers TODAY. To support that, a report by Mediapost, show that 18% of those who posted a negative review of the merchant and got a reply ended up becoming loyal customers and buying more. … [Read more...] about Focus Friday: The importance of responding in social media

Filed Under: Focus Friday, Social Media Tagged With: crucial to respond in social media, importance of respond tweets, The Importance of responding in social media

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