VoIP is quickly becoming the communication system of choice for businesses across the world. It’s currently estimated that by the end of the decade there will be over 20 billion users internationally.
However, you need to make sure that you’re both aware of what VoIP can do for your business and what you should be looking for in a VoIP provider.
This guide is going to educate you so you’re able to ask all the right questions.
It All Depends on the Internet Connection
It’s time to step away from VoIP for a moment.
What really matters is your Internet connection. You can have the best VoIP service in the world, but none of that matters if your connection can’t handle the traffic.
The number one thing your next office should have is high-speed Internet. Without that, you have no chance of getting crystal clear calls.
Thankfully, it’s easier than ever to have a great Internet connection. Expert VoIP providers, like Cebod Telecom, will be able to tell you more about what a suitable Internet connection is for VoIP.
What’s SIP Trunking and Why is it Important?
SIP trunking is essentially how your VoIP system connects to the public phone network. Remember, this is not just another version of Skype with a fancy phone on your desk. VoIP goes much further than that.
Generally, you should have one channel for every three users. This information should help you when determining what you want from your VoIP package.
You can ask your provider about SIP trunking, but you should always measure how much your staff members are using the phone during busy periods. It’s always better to have access to more channels than you need.
Should You opt for On-Site or Cloud Hosting?
It can be difficult for the inexperienced to understand whether they should be taking advantage of on-site PBX or using a cloud provider to handle it for them.
One of the biggest financial mistakes small businesses make in this field is automatically choosing the cloud. The cloud, in relation to VoIP, is more expensive than on-site hosting.
Running your own is cheaper and you can easily purchase pre configured hardware. If you already own a server, just install the software and connect your pre configured hardware.
The cloud is an option if you lack technical expertise or you just don’t want the hassle, but it’s more expensive.
Do You Need Physical Phones at All?
VoIP has innovated in recent times. You don’t need the desktop headsets if you don’t want them. These days all you need is a lightweight headset and your usual computer.
Trigger the hotkey and you’ve entered the call, so you can also carry out other tasks at the same time. It’s even possible to take advantage of call waiting and redirecting without the physical desktop headsets.
Things are changing and the market is extremely competitive these days. You need to determine what the needs of your company are.
Final Thoughts – The Right VoIP Provider Depends on Your Business’s Needs
With so many providers offering many different options, you must do your research.
It’s important to be aware of your needs and the prices available. This is not a decision to take lightly as most VoIP providers demand a minimum of a one-year commitment. Make sure it’s the correct decision for you and that it fulfills the needs of your business before you sign anything.
What do you think a VoIP telephone system can do for your business?
Author Bio: Victoria Heckstall is a business freelance writer.