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33 ways to reward your customers

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Last week I wrote a post on how you can humanize your social media presence. One of the methods that I recommended was rewarding your customers. Sophia.C commented and shared her thoughts that rewarding customers is tough because small businesses have a limited budget.

True, you shouldn’t blow your budget. Little things means a lot in my honest opinion, its the small things that makes a big difference. Some ideas won’t cost you a lot, if they do, you could always do them on a smaller scale.

Here is a list that I have complied with the help of some of my friends from Google+, Facebook and Twitter.

Reward Your Customers

  1. Most importantly, don’t just reward or give discounts to new customers for buying your product, offer them to old customers too. Old/loyal customers as have a higher life time value.
  2. Random acts of kindness- read that Hyatt Hotel does this by picking up hotel massages or bar drinks tabs.
  3. Listen and Act – When @ThomasMarzano tweeted that he loved the hotel bed and bathroom at Four Seasons Hotel, the next day they left Thomas a bottle of bath salt and a handwritten note in his room.
  4. Upgrade your customers status. (Eg: VIP member)
  5. Upgrade membership. (Done by Ebay)
  6. Upgrade service/delivery.(Done by Zappos)
  7. Surprise your best customers by sending them something they have tweeted /“wishlist”/based on what they like/bio etc. @GaryVee did this.
  8. Send small gifts to best customers.
  9. Hide a hand written thank you note in a pocket of a pants/shirt/dress/bag/somewhere etc. (remember reading this somewhere)
  10. Surprise customers by visiting them and hand delivering items. (inspired by @PretzelCrisps)
  11. Offer FREE shipping. (Catches my attention every time)
  12. Offer exceptional service.
  13. Offer exceptional product.
  14. Offer exceptional customer service.
  15. Say thank you.
  16. Invite customers to a meetup/tweetup.
  17. Offer customers incentive or early access/test drive/beta test a product/service/event.
  18. Have customers participate in the event. (Judge etc)
  19. Remembering your customers business -@nysses 
  20. Straight forward pricing without silly rebates -@niki_dav
  21. Early notifications on sales -@theomseka
  22. Send them a special welcome message – @mohitpawar
  23. Respond to customers ASAP. Less than an hour if possible. Of course not when you’re asleep.
  24. No limited time offers – Sonia Munoz (Eg: No limited time free shipping at #6)
  25. Free stuff when customers purchase an item. @TheDigitaleb
  26. Give them personal attention, online or offline
  27. Birthday handwritten note. (Nobody writes these anymore)
  28. Random rewards without them expecting it  – @rhysorwin
  29. Have a reward program: Airlines have miles, vip lounge, etc
  30. Perks! Goodies! – mayhemstudios
  31. Make them a brand ambassador of your product -@e_mhotep
  32. Don’t try to sell to them 24/7
  33. Get customers to play a role in your business. Eg: Design a logo, a book cover, a book title, slogan, name of a new menu, etc.

What do you think? How do you reward your customers or how would you like to be rewarded as a customer?

Share your thoughts below and I’ll add them to the list.

Photo Credit: FamZoo

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Comments

  1. These are really great tips. Another way is to elicit customer feedback so they know their opinion is valued. You could do this with a survey or poll. revenuenreviews.wordpress.com

  4. It is always necessary to reward your customers since it makes them happy and urges them to come again. Specially in a restaurant, giving rewards is unique because very few restaurants give rewards. To provide costumers the information and requirements about the reward is also necessary. Using a website for doing this is the best choice. For the development of a website for yourself, You can visit http://bistroservices.com/

  5. wow nice use full infoHappy Valentines Day 2016
    Love has no other meaning than to be with someone really special to you. When you are in love, things start getting changed. You start feeling the difference in your surroundings, in your behaviour and in you as well, don’t you?? You start becoming more romantic, you keep thinking about that SOMEONE SPECIAL all day, you keep reminding yourself about the love you have in your heart for them, and eagerly wait for the day of love- Valentine’s Day. Most of the people either celebrate the love with their partner on this day or just propose tier crush in order of being accepted by the one they love. Isn’t it so romantic to fall in love with that person again and again and still not getting bored of it? Well on Valentine’s Day more than 60 million people propose their crush by following the same gestures. Giving some flowers, chocolates and proposing with the card or ring on this lovable day – Valentine’s Day. Of course a huge number of people do celebrate it but have you ever wondered why and how this day had started? Who was the person who had started it? Why this day only gets celebrated in the month of February and on 14th? Why not on any other month or date?? If NO then let me tell you the real facts and History of Valentine’s Day which I can bet you would not be aware of. So without waiting a single moment, let’s just have a look on these.

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