Are you wondering how well you perform against your competitors? While vocal recommendations from customers can be altogether rewarding – after all, who doesn’t want everyone to know about something they do well. A customer being vocal about what you are doing wrong isn’t so welcome.
Customer service is that there is so much more to it than simply a pleasant experience as they finish their interaction with you or buy the products or services you are selling. It starts way before then.
This post details how you can improve your customer service before the customer is even a customer!
Product Efficiency
Being able to supply a product or service that does what the customer expects and a high standard is a given.
Improving how you do this behind the scenes to offer the best product possible is one of those indirect ways you can improve your customer service. The result is a product the customer is happy with, leading to fewer returns and damages across the board.
Repairs.
Is all of your tech and equipment working properly to ensure you are working to maximum efficiency? If not, then not only could this be affecting your efficiency but also the quality of what you are making and supplying.
Ensure that everything is working as it should be carrying out regular checks and maintenance. PCB assembly from MIS Electronics can help you to identify missing components, solder integrity and wrong parts, to name a few, ensuring your technology is working as it should be.
Staff Training
How much do your employees know about your company, how well they incorporate this into their work, and how they interact with both customers and prospects. The more your stream knows, the better they can serve your company. And we don’t mean picking up tips around the water cooler.
Integrating efficient and thorough staff training that is followed up with refresher courses and skills updates can mean they, in turn, pass this onto customers at each point of contact, allowing them to deliver a high level of customer service as and when needed.
Automation
In an increasingly digital world, making sure you are automating as many processes as possible can ensure excellent customer service even when you aren’t around. Automatic processes in business can be implemented for various tasks, allowing staff to focus on other more important work that is worth their while.
- Data Collection
- Data Analysing
- Leads
- Chat Replies
- Call Handling
- Call Returns
- Networking
- Ecommerce
Social Media
Having an online presence can allow prospects to get to know you and your company from a distance and learn everything they may need to know before making contact.
Utilising social media to your advantage means you can show off all of the best bits about your company, share what you are up to, new offers, products, services etc., in an easy to digest way. It is a great way to help build your reputation and allows people to get to know your company better to decide if they want to do business with you.
