You got your twitter account suspended? Don’t worry, I got mine suspended a few weeks back as well. Rather than going crazy there are a few things you can do in the meantime. You can read more about it in my blog post: Inside of a Banned Twitter Account
Twitter is getting really serious lately suspending accounts without any notices (No they don’t give notices). If this happens to you, then here are 7 steps that you should follow besides going crazy.
1. Stay Cool and Calm
Don’t go crazy that your account got suspended. It is actually normal for that to happen because you might not know all the twitter rules. Yes twitter have their set of rules too.
2. Submit a ticket
Submit a ticket to twitter. Just follow the link from your suspended account. If you can’t find it you can submit a ticket here
Here is a bit.ly link that you can use if any of your friends need to submit a ticket to twitter.
When you follow the link, this is what you will see.
Click ‘account restoration‘ (click this if you can’t find it)
Click “my account has been suspended’
When you do, fill this up.
Make sure you be nice!
DON’T: Write to twitter in an angry manner. That is why you need to practice step 1. Don’t send them a ticket saying ” WTF, why the *#&& did you suspend my account”
DO: Dear twitter, I noticed my account @username got suspended…. etc.. ”
3. Create another account if needed
You can tweet your followers that you are close with. Tell them that your account got suspended and ask them for help IF NEEDED
4. Wait for 24 hours.
Be patient, twitter will reply within 24 hours or more.
5. Reply to twitters email
If you received the email. Reply to it. It will help if you respond to their email.
IF STILL SUSPENDED
Make sure you have filed a ticket to twitter before tweeting them.
6. Tweet @Ginger
Use your other account created earlier to tweet her. Ask her if you had a TOS problem or not.
If no replies
7. Tweet @Delbius
After a couple of days, if @Ginger didn’t reply then tweet @Delbius.
Thank you for this wonderful info.
@SecretDiary
http://Twitter.com/SecretDiary
#3 can be very bad advice.
One of the things that happens over and over again when someone
gets suspended, (whether they create a new account to communicate
with friends and Twitter about it), or just ask friends with other means,
is that @Delbius (and others) get pounded over and over again.
This does not help. In fact it slows them way down, because they read each
message, specifically to catch NEW messages from the community.
The user themselves are are best served NOT @replying her or team
multiple times.
File a ticket at http://bit.ly/twicket
wait 24 hours, then @message someone at
http://twitter.com/delbius/trustandsafety or
http://twitter.com/delbius/support
with the ticket number if you’ve received
no response.
In the past 3 years, I’ve watched countless accounts get suspended.
In every case, the user DID do something to invite it, and did not
disclose that fact to friends. 9 times out of 10, they’ve used a 3rd party
app that breaks Twitter’s TOS – (usually some ‘Get more followers’ garbage).
And often, even the most well known users will keep asking friends to apply
pressure AFTER they’ve received replies and instructions from Twitter.
There are 25 million daily users. Do you really think staff has time to
read 25 retweets for each account that has an issue?
Getting a group of friends and followers to all tweet and retweet @ a staffer
or worse, several of them, is insane self-centered noise.
Next time you see a friend suspended, stop and realize it’s
extremely rare that a glitch caused it, and then before jumping on the bandwagon,
go tohttp://search.twitter.com/search?q=@delbius
and see how crazy it looks. 🙂
Thanks for the useful info, but i also hv to agree with Ed….seems quite logical….
Thanks again…..
Got mine suspended once, but twitter fixed it within 8 hours…. so not every time u may have to wait for more than 24 hours 😀
Thank you for writing this Aaron! Ahh! I want my old account back. LoL!
nice info .. 🙂 .. can be really useful
You're welcome mate =)
Aaron thanks for the warning.Ive noticed an increase in the number of people having duplicate accounts.
I won't name them,but if it can happen to you,its only a question of time for all of us.
Surely a warning would be more appropriate in most cases.
Regards Ray
Glad I caught this tweet! I don't know what's up but, I haven't been following that many people per day (less than 100) and every couple of days I am unable to follow anyone. Been frustrating because I read the rules and I follow them and yet they keep stopping me from following more people. Thank you so much! I retweeted your posting!
Hi. I posted this linked to you and with all your credits. Nice post.
http://curioseandito.blogspot.com/2010/08/pasos…
Pretty good post. I just stumbled upon your blog and wanted to say that I have really enjoyed reading your blog posts. Any way I’ll be subscribing to your feed and I hope you post again soon.
where are my suspenders?just joking-learned a long time ago when trying to b distracted in order 2 sniff..;)
Thanks much, Aaron. Perhaps you’ll see my Quora question tweeted from @saulsay in regards to another account. Looking for help-ooner than the 1 week Twitter suggests they need.
I have missed like this many account.. For me it is very useful.. I will share with my friends also.. Thanks for this tips and tricks sharing with us..
Saw a rant on craigslist about this and how true it is.
“That’s ok twitter is thinking that they are helping the tweet community by suspending accounts for a consensual spam program they invented. The rules of twitter when they suspend account just turns the twitter user off for good and they go to plurk or google+. They say that people using their twitter account maybe digging their own grave for their twitter account. Wrong! No. Twitter is digging the grave for them selves. When they suspend a user will they ever look at another tweet again the same? I think not. The masses will block twitter and it will be a bloody death for all who work at twitter when their service has no birds. They went south or north just anywhere other than tweet land and twitter went in the can.”