The trucking industry is growing exponentially – in fact, given the recent increase in the need for freight delivery and shipment owing to the lockdown and the pandemic has created a very big opportunity in the market for new players in the trucking industry. This has brought in a reinforced sense of competition and the need to do better amongst existing players in the trucking industry.
While most carrier companies provide pretty much the same services and rates, what sets them apart is their customer service. The customer service domain in trucking companies heavily depends on the drivers within the carrier company. These drivers are responsible for ensuring well-handling and shipment of packages on time, keeping the roads safe and training themselves for all such pertaining situations. If a carrier company is looking to rise up above its competition, it truly ought to focus on its drivers and train them accordingly. Listed below are five training lessons that carrier companies and trucking professionals can apply on their drivers:
-
Train them for technology
Since not all your drivers may be as educated, you need to ensure that you provide them with ample training regarding the use of laptops, tablets and any other electronic devices that they may have to use during their duty.
-
Give some context to their learning
Irrespective of whatever the topic for their training session may be, you need to ensure that you put some context into their learning. For instance, you need to couple training instructions with real life scenarios and demonstrations that would allow your drivers to understand the significance of what they are learning and use it in practical life on a daily basis.
-
Pay attention to traffic rules
Since your drivers often drive for hours up to an end, they often tend to forego certain traffic rules and regulations half-way through their journey. The reason behind this may be that they just get too exhausted or simply cannot keep up with all the different regulations. While their offences may include minor ones such as over speeding on an empty road or severe ones such as DUI OR driving under the influence – as a carrier company, it is your job to ensure that they comply with all such rules and regulations accordingly.
-
Driving in all weather conditions
Your drivers should be able to drive in all sorts of weather conditions – on a dry sunny day, a humid day, a cold winter morning, or when it is raining or snowing heavily. As a carrier company, you may often be entrusted with the job to deliver packages on time and in order to keep up with your schedule you absolutely cannot slow down. Hence, your drivers should be experienced enough to drive in all the different weather conditions, and not buckle down during the time of a crisis situation at all.
-
Ethics in their work
Your drivers should be as dedicated and as ethical towards their work as they possibly can be. This is because they are entrusted with the responsibility to protect and deliver individual’s packages from one destination to another. In order to successfully do so, they need to be ethical in all matters concerning their conduct and be dedicated towards their job.
