How do you WOW your customers?
Recently I did small renovation on my entire room. I changed the flooring, curtains, window grill, and even changed my door because the old door had seen better days.
Our guy who changed the door was great. He was not only friendly but extremely helpful as well when helping us to find the door that we wanted.
What WOW-ed me about him was, after his team completed the job; fixing and painting the door, he was supposed to come to our place the next morning to collect his payment. Little did we know that the next morning, he had brought breakfast over for our entire family! Did it cost him much? Nope. Was it necessary? Nope. But did it leave a great memorable impression on us? YES. He practically sealed any other future renovation jobs that we might have to do.
We all know that the breakfast might be ‘accounted for’ in our receipt. But that is not the point, because he could have simply collected his payment and we would not have a single complaint.
Instead, he chose to show us (his customers) a little gesture of thanks that would definitely go a long way.
Although it was a simple gesture, what he did made a memorable and lasting impression… and we definitely would recommend him to our friends.
Heck, it also got me to write about it here.
What about you? What experience WOW-ed you as a customer?