dealing negative feedback social media

I remember going through a meeting with a client and remembering that they didn’t want to be on social networking sites because they didn’t want to get negative comments or feedbacks. The thing is, whether or not your company is using social media, someone is talking about your brand on social networking sites like Yelp to review their experience with your brand. In case you’re wondering whether or not your brand should respond to this feedback, allow me to shed some light on these interesting facts. … [Read more...] about How to handle negative comments on social media