Every industry is going to throw competition at you at one time or another. In medicine, every patient is an important part of the whole. They should be treated as such. If a patient feels like the relationship with their health care provider isn’t strong enough, they’ll look for a better fit. So, here’s how you ensure you never leave them wanting. Figure out what they want It’s important to open yourself up to feedback directly from your patients. It can be painful, especially at first. There will be some disgruntled customers who will seek to make it painful. For most of them, however, their grievances are genuine and their connection is made all the stronger by businesses that work to address them. So, make sure you’re soliciting feedback online, both directly and indirectly, as … [Read more...] about Maintaining Your Customer Relationship In The Tough World Of Medicine