Case Study: Yeager Airport Twitter Customer Service Put To The Test
Yeager Airport (CRW) is an airline in Charleston. One the 3rd of July they were put to the twitter customer service test when someone started to tweet complains bout not having pizza after going through security. Mark Knoller was the customer who send out tweets saying and mentioning that he couldn’t get to eat his pizza after going through security on twitter. Below are the actual tweet that @markknoller sent out:
It actually happened on the 3rd of July 6am, but somehow my screen shot gave the wrong date. Most probably is my time is from Malaysia.
Boy of boy! Mark must love PIZZA a lot!
One and a half hour later, @yeagerairport responded to mark.
He replied =)
Looks like the customer is always right. Even on twitter. Although @yeagerairport responded late to @markknoller, mark was happy because they responded to him. I’m sure the next time when Mark goes to Yearger Aiport he’ll try out the Pizza for sure after recommended by @YeagerAiport to try on twitter.
After what happened I think @YeagerAirport will continue to be better and improve as time passes. They might hire new people to look out for tweets like this in the future. Good luck!