Twitter: The New Customer Service For Businesses

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Aren’t we all use to the phrase “The customer is always right.”

Customer service has evolved since twitter has been used for customers services. In the past, we had to send an email or submit a ticket with our problems and wait for hours or even couple of days to get a reply. If we didn’t get the answer we wanted, we had to reply and then wait for another couple of days.

Ever since twitter has been used for customers service, customers can get replies in a couple of minutes depending on the company.

Should your company use twitter for customer service? YES! The reason I say that is because…
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Never Ending Debate: Quality Vs Quantity Followers

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There will never be an end to the debate whether quantity of quality followers wins. Sure there are debate that you should not follow more than 100 followers, or 200 followers and for some you should follow whoever follows you except those who spam.

It is never going to end as everyone have their own opinion. I’m curious, why debate over quality or quantity followers and talk about the followers and not the the person people are following?
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How To: Search Twitter and Facebook At The Same Time

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Now you can actually search twitter and facebook at the same time. This is good for individuals who are looking for people who have similar interest or businesses who want to spy or learn about what people are talking about their brand. All you have to use is kurrently.

Kurrently is a real time search for twitter and facebook. It allows you to search and get real time results from twitter and facebook at the same time. All you have to do is insert the key terms and search. That simple. Anyone can do it.

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Facts You Probably Didn’t Know About Facebook [INFOGRAPHIC]

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I’ve posted infographic on facebook before, but I’ve found another done by onlineschools.org. They have done an amazing job creating this infographic about facebook. You might have already know  some of them, but I am sure there are a few that you probably didn’t know about. I get really excited when I read infograhics because it is really easy to go through them and learn a lot as well. I must say, facebook has a lot of impressive numbers… Hint: $$
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Facebook Versus Twitter in Business

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Is there a difference between facebook over twitter in business? Does you business use one or the other or both?

Some businesses concentrate on using only twitter and some concentrate more on facebook. For me the combination for both facebook and twitter is the best combination.

Understanding the two platforms helps you understand the strengths of each other which allows you to use each of them to its full potential.
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Uniqlo Lucky Line Viral Twitter Marketing

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So many brands struggle with Twitter Viral Marketing that you might now think that it is impossible to trend on twitter. It is easy to go viral on twitter but to be the top trend on twitter? It is a whole different story.
One of the trending topics  today is uniqlo lucky line. Uniqlo is a casual wear designer, manufacturer and retailer. Uniqlo Lucky Line is a contest where customers virtually lines up and every 26th customer wins  ¥1,000 worth of coupons. People who didn’t win  can try again.
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How Four Seasons Hotels Use Twitter

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Four Seasons Hotel has showed that businesses should use twitter. I love to follow stories on how companies are integrating twitter or social media in their businesses. I wanted to cover this story earlier but @dannybrown did an amazing job covering this story in his blog post Four Seasons Hotel and the Art of Social Media. So I am going to concentrate more on how four seasons hotel is using twitter in their marketing.

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4 Mistakes New Twitter Users Make

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Everyone makes mistakes on twitter, I did too when I started to use twitter back in March 2009. My mistake what not having an avatar (I was camera shy then… kidding). I came up with 4 mistakes which I notice a lot of new twitter users make.

1. No avatar

This is one mistake no twitter users should make. When you have the default twitter avatar then your avatar screams “I am a spammer” As soon as you register a social media website like facebook or twitter the first thing I recommend doing is uploading a photo of yourself. I made this mistake too. (oops)
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10 Reasons Why I Personally Recommend CoTweet

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As you might notice on my twitter feed that I use cotweet and web to send out tweets. I have tested many different 3rd party apps such as tweet deck, hootsuite, and many more but I prefer cotweets than all the other 3rd party apps. I also recommended this tool for people who have a twitter account for their business. Here are the reasons why I simply love cotweet.
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