Aren’t we all use to the phrase “The customer is always right.”
Customer service has evolved since twitter has been used for customers services. In the past, we had to send an email or submit a ticket with our problems and wait for hours or even couple of days to get a reply. If we didn’t get the answer we wanted, we had to reply and then wait for another couple of days.
Ever since twitter has been used for customers service, customers can get replies in a couple of minutes depending on the company.
Should your company use twitter for customer service? YES! The reason I say that is because…